Thirty-one outlets, one weekend each.
A restaurant group replacing an ageing point-of-sale across a city. The software was fine. The risk was thirty-one simultaneous behaviour changes in kitchens that do not close.
What OTG ran
- Site surveys and per-outlet network remediation
- Hardware staging and pre-configuration off site
- A rolling schedule — one outlet per weekend, Monday review, next site adjusted
- Two trainers per site plus floor support through first service
- Training Hub courses for new joiners after go-live